Training And Quality Manager

OPERATIONAL MANAGER TQA (TRAINING AND QUALITY) (SEMARANG) [53394]

COMPANY CATEGORY: 

Call Center Service

JOB SUMMARY: 

• Direct and oversee day-to-day operations within the center through effective leadership and efficient management of operations and support resources.
• Ensure the delivery of all client KPIs and targets. 
• Leads and manages contact center projects for improving quantitative and qualitative client performance and client satisfaction.
• Enhance employee performance by managing the training calendar and creating necessary education-related materials. Determine our company’s training needs by evaluating employee performance
• Establish systematic workflows to ensure our employees receive guided training
• Implement technical tools for evaluating employee growth and development

EXPERIENCE, REQUIREMENTS, AND SKILLS:

• Education: Minimal Bachelor Degree in any major
• Language : Fluent in English
• Minimal experience in quality and training as the OM for 3 years (mainly focus)
• Have experience in contact center training quality assurance
• Advanced knowledge of online training methods and best HR practices
• Proficiency in learning management systems
• Excellent organizational and project management skills

BENEFIT AND ALLOWANCE:

• THR
• Medical insurance (after 3 months)
• Detail will be discussed in the interview