AlamatJob Title / Quick Summary :
- CBRE Title : Area General Manager
- Commonly called as Head of Operations / Account Manager / Account Operations Lead / Manager
- Expected managing multi Accounts Operations
- Level- Senior Manager
- Highlights : Data Center Operations 50% : Commercial Operations 50%
- Location : WTC5 , Jakarta
About the role :
- Responsible for managing a portfolio of CBRE Data Centre Solutions (DCS) accounts and supporting transitions and operations for the CBRE Enterprise platform in Indonesia with the bias being the DCS line of business.
- This incorporates driving rapid sustainable growth, governance, transitions, statutory compliance, the best talent, and operational excellence.
- Also responsible for actively driving growth via cultivation and winning of new accounts.
- It is expected that this role will work in close cooperation with the DCS Business Unit Leader and the Country Director Indonesia, Account Operations Managers / Directors, APAC Sales & Solutions Team, APAC transition team, and country platform team.
What Youll Do :
- Act as a conduit between accounts and platform teams to facilitate awareness and understandings of new capabilities and best practices throughout the country
- Support the sales process through solutions development, participate in presentations / consultations, host visits and support mobilization or demobilization of accounts
- Communicate and support the implementation of policies and processes in the country
- Act as local executive sponsor and local first level escalation point for Enterprise accounts or clients
- Build talent pipelines and facilitate the movement of the talents throughout the business
- Conduct quality visits to identify, advise and support operational excellence, growth opportunities and talent management.
- Build and develop high-level customer relationship with both existing and potential customers through fully understanding their needs to achieve Dark Green and growth
- Advise on staffing structures or processes improvements to balance cost reduction and excellent service.
- Ensure the right platform resources or account leveraged resources are deployed to support accounts
- Create community and peer sharing forum for Enterprise accounts
- Collaborate closely with People Team on employee engagement activities
- Optimise Segment Operating Profits across all accounts using business acumen and critical thinking and document the initiatives in Value Tracker.
What You'll Do as in Key Capabilities :
- Capitalize on the market trend for integrated services & aggressively add high margin value add services to accounts
- Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship
- Proactively cultivate and lead CBRE relationships of target enterprise clients
- Elevate and enhance individual and team knowledge and understanding of our industry, CBRE and GWS
- Expert level of being able to articulate CBREs differentiated value proposition and that of individual services
- Able to influence without authority and expert negotiation skills, internally and externally
- Address critical gaps between what we / clients sell / buy and how we operate global accounts
- Ensure we have top talent in every role with highly effective, aligned, motivating, individual performance and succession plans
What You'll Do as a leader :
- Be 100% committed to the cause and stay completely focused on the mission
- Have the highest levels of creative and solution-based thinking
- Be a starter and finisher quickly and efficiently
- Comfortable with change and ambiguity
- Be a trusted confidant by all people and never break that
- Be target driven and never run out of energy
- Deep and wide understanding of the business and a continual learner
- Comfortable with operating in a matrix environment
- Stakeholder management
What You'll Do to meet KPI & Financial Targets :
- Financial - Meet / Exceed SOP Plan; eliminate business upsets; improve cash flow & DSO delivered for APAC accounts and support delivery for ROW accounts
- Growth - YoY SOP and market share with positive operating leverage
- Competitiveness - >
75% SOP won vs pursued; Keep >
95% SOP for existing clients
Dark Green CSAT from both clients and ADs / Sector MDs
What You'll Need :
EDUCATION and EXPERIENCE
- Master or bachelors degree from college or university and a minimum of 10 years of experience / or training and industry knowledge in facilities management, building services and projects.
- Knowledge and understanding of all applicable statutory practices and techniques, laws, project controls and environmental regulations to include safety regulations.
- Candidate with Data Centre certification (CDCTP, etc) and experience in Data Centre operations will be a bonus.
Required Knowledge, Qualifications and Skills
- Excellent presentation skills - written, verbal and personal presentation
- Highly developed interpersonal and communication skills
- Influencing skills
- Conscious and methodical in approach with attention to detail
- An excellent relationship builder
- Highly motivated and self-aware
- Ability to understand complex relationships
- Understand due diligence approaches for different IFM commercial models
- Problem solver with ability to flex
- Know your product and the value your product brings to our clients and our business
- Be target driven and never run out of energy
- Honesty, Transparency and integrity always.
- Extreme levels of collaboration and comfortable with operating in a matrix environment
- Stakeholder management
Only shortlisted applicant will be notified. This is pipelining job advertisement for upcoming forecast new headcount 2024 in Indonesia.
CBRE GWS
