After Sales Support

Job Description

We are searching for high-energy after-SALES SUPPORT who can recognize opportunities and turn leads into long-lasting partnerships. With their extensive product knowledge and understanding of industry trends, After-Sales Support will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. After-Sales Support may also assist in developing sales strategies. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.

Successful after-SALES SUPPORT will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience.

Responsibilities:

• Providing support for clients by learning about and satisfying their needs.
• Making cold calls or reaching out to prospects.
• Managing events and sponsorship.
• Following up with prospects several times throughout the sales cycle to ensure needs are being met.
• Presenting and demonstrating the value of products and services to prospective buyers.
• Compiling and analyzing data to find trends.
• Developing sales strategies.
• Staying current on company offerings and industry trends.
• Maintaining a database of contact information.
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
• Handling complaints and negotiations.

Requirements:

• Bachelor’s degree in business, marketing, sales or related field.
• Willingness to travel to other cities.
• Comprehensive and current knowledge of company offerings and industry trends.
• The drive and energy to manage multiple accounts while looking for new opportunities.
• Excellent verbal and written communication skills.
• Ability to understand client needs and handle the negotiation process.
• Strong time management skills.
• Computer skills, especially MS Office and CRM software.