Ap&I Senior Aircraft Troubleshooting Specialist - Field Service - Charlie Works

Job Description

The Boeing Company is seeking a driven problem solver to join our Charlie Works team, as our APAC & India Regional Focal. Charlie Works is a specialized, highly experienced and qualified Systems Engineering team dedicated to supporting Boeing products and customers globally.

Charlie Works develops industry leading diagnostic tools and proactive techniques to prevent and resolve challenging aircraft system faults and improve fleet quality and reliability. The team travels globally in support of internal and external customer requests for troubleshooting assistance, proactive inspection development, and troubleshooting training. With a unique combination of past aircraft maintenance experience and engineering level system analysis, the team is ideally positioned to challenge the status quo and lead the industry in developing and deploying new Proactive Maintenance tools and methods to address aircraft systems and avionics issues.

Charlie Works is part of Boeing Field Service, which is based in Seal Beach, CA with Boeing Customer Support. Charlie Works is currently expanding its reach and impact through a growing team, and is seeking a dynamic individual to support this growth and further establish Charlie Works as an industry leader specifically within the AP&I region.

Position Responsibilities:

• Provide regional leadership for all Charlie Works support activities
• Establish and maintain relationships and interactions with customers, and different internal and external groups to represent Charlie Works, drive technical excellence and cross-functional integration globally and specifically within the AP&I region.
• Develop effective systematic troubleshooting workplans beyond the scope of the Fault Isolation Manual to resolve intermittent systems and avionics faults.
• Understand and apply advanced troubleshooting tools, such as oscilloscopes, external power supplies, frequency domain reflectometers, thermal imagers, ultrasonic diagnostic tools, etc., in on-wing/hands-on troubleshooting scenarios.
• Perform root-cause analysis on customer logbook and component teardown information to identify subtle failure trends and opportunities to resolve long-standing reliability issues.
• Work with the Boeing Customer Support team to develop, validate, publish, and implement new and innovative proactive aircraft inspection tasks using advanced diagnostic tools and methods.
• Provide customer training related to advanced proactive maintenance and troubleshooting tools and methods.
• Effectively prepare and present complex technical information to internal and external customers.
• Lead troubleshooting workplan development and execution for complex/intermittent systems and avionics faults.
• Coordinate responses to Boeing and Customer requests for troubleshooting assistance, onsite tech assist and virtual.
• Lead research and development of new/advanced diagnostic tools and methods.
• Mentors junior team members and other technical Field Service personnel
• Travel for work approximately 20-50% of the time on very short notice to any location around the world, with majority of travel in AP&I region.

Basic Qualifications (Required Skills / Experience):

• Strong desire to learn and develop systems/avionics troubleshooting ability
• Experience in troubleshooting electronic and aircraft systems
• Experience developing solutions to a wide range of complex and challenging technical problems, requiring ingenuity and innovation to identify unique solutions.
• 9+ years of experience reading and interpreting engineering drawings and specifications (e.g., blueprint/schematic reading, specification, change, design)
• Willing to be on call 24x7 as required to support emergent business and customer needs.
• Able to travel both domestically and internationally, up to 50% of the time.
• Able to communicate with technical personnel from multiple skill areas and functions to evaluate technical information and issues.
• Aircraft systems/avionics maintenance training consisting of one of the following:
  • FAA or EASA aircraft maintenance license with advanced electrical training such as
    • NCATT Aircraft Electronics Technician certificate
    • FCC General Radiotelephone Operators license
    • 2-year electrical/electronics degree
    • military electrical training
  • Engineering degree with applied aircraft systems/avionics maintenance experience
    • Any of the aircraft maintenance training listed above
    • Previous role developing and/or performing troubleshooting workplans
    • Previous role developing and/or performing fleet reliability solutions
    • Previous role as an aircraft or electronics technician

Preferred Qualifications (Desired Skills / Experience):

• Experience troubleshooting airplanes using advanced test equipment such as: oscilloscopes, external power supplies, frequency domain reflectometers, thermal imagers, and ultrasonic diagnostic tools.
• Experience developing and delivering training materials
• Avionics workshop experience troubleshooting down to sub-component (IC, transistor, capacitor, resistor, diode) level
• Experience with ACMS/AHM (digital) troubleshooting
• Background in customer and/or airline maintenance operations
• Leadership and/or project management experience.

Relocation:

• This position offers relocation based on candidate eligibility.

Work Authorization:

• Employer will not sponsor applicants for employment visa status.
• Benefits and pay are determined in line with local labor market practices. This is not an expat assignment.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.