Job Description
- Missions
- Design & develop an adapted solution for the customer
- Commissioning and technical support on site
- Provide expert pre-sales support to the OEM sales force on automation architectures and associated OEM customers based upon the IA Business offer.
- Obtain detailed requirements and constraints from the customer, assist the customer in defining the best implementation (validate, optimise and differentiate) of the selected platform architectures.
- Explain the technical advantages and disadvantages of the proposed architecture(s).
- Main Activities
- Using multidisciplinary functions to solve problems with functional/ solution of machines
- Technical supervision / support of the existing customer base and potential customers in the defined area of responsibility
- Clarification of the technical conditions at the customer site.
- Technical support for sales calls and telephone L2/L3 advice from the sales region
- Creating system architecture in consultation with the field
- Technical support for user performs training / documentation to meet specific customer needs in consultation with the training department.
- Ensuring a functioning and Cross-border Cooperation:
- Coordination with sales colleagues, local PAE peers, and machine expert communities
- technical concept development with ADE / PAE/ SAE
- Provide front and back office pre-sales support for the OEM Sales organisation.
Qualifications
- Knowledge & Capabilities
- Customer focus, listening and communication skills
- Good functional knowledge in Automation & mechanical engineering (Motion, Motion control, machine safety, machine operator...)
- A strong balance between practical and theoretical knowledge is required.
- Knowledge of competitive products and system architecture for industrial automation offers
- Customer and sales orientation
- Able to solve both hardware and software engineering issues
- Background / Experience
2-3 years of professional experience recommended in automation platform, preferred familiar with motion, HMI & controllers in machine domain.
- Qualifications
- Technical education and engineering degree, preferred with industrial automation background
- Language skills: good communication and technical writing skill in English