Perusahaan

GojekLihat lainnya

addressAlamatJakarta
KategoriUmum / Lain-lain

Uraian Tugas

  • Handle all the driver community, marketing, and driver care responsibilities on satellite level
  • Handle channel walk in center on each area
  • Manage driver’s problems
  • Manage service time, driver and customer satisfaction
  • Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service and customer service.
  • Fresh graduate or having min. 1 years experience in related area
  • Bachelor degree from reputable university
  • Able to handle walk in channel
  • Experiences in face to face service
  • Experiences working with excel and do data visualization 
  • Willing to improve driver satisfaction
  • About The Team

    As a Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective area. He/she also will work closely with the drivers in the field and will be the first contact for drivers to escalate any issues.

    About GoTo Group

    GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

    About Gojek 

    Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

    About GoTo Financial

    GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

    GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

    Refer code: 654233. Gojek - Hari sebelumnya - 2024-03-06 21:23

    Gojek

    Jakarta

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