Alamat
Bentuk pekerjaanJob Description
Area Operations Staff will be accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at area level, including but not limited to driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What You Will Do
- Handle all the driver community, marketing, and driver care responsibilities on satellite level
- Handle channel walk in center on each area
- Manage driver's problems
- Manage service time, driver and customer satisfaction
- Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service and customer service.
What You Will Need
- Fresh graduate or having min. 1 years experience in related area
- Bachelor degree from top university
- Able to handle walk in channel
- Experiences in face to face service
- Experiences working with excel and do data visualization
- Willing to improve driver satisfaction
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.
About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
