Assistant Front Office Manager

When you stay at the Thompson Denver, you are welcomed as a resident.  With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective.  Thompson Hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life. 

This is not your typical career opportunity.  At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. 

We’re looking for an individual who embodies the luxury lifestyle experience.  An ideal Thompson team member has enthusiasm for creating unique experiences in a culture of great design and superlative service, with a sharp sense of humor.  This candidate will have a passion for exceptional hotel service and can express that belief in an atmosphere of spontaneity and authenticity. 

At Thompson, we believe our guests select our hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiences tailored to each guest experience.  We are a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. 

This role will embody our leadership expectations:  Championing Hyatt’s Purpose & Values, Experiment to Improve, Drive for Impact and Develop Diverse Talent.  This leader will also demonstrate our values of empathy, wellbeing, respect, integrity, experimentation and inclusion. 

The Assistant Front Office Manager will have oversight of the daily operations of the Front Office, Concierge and Guest Services team.  This leader is passionate about guest service, colleague engagement, and creating a welcoming environment to those who enter our hotel.   Additional responsibilities will include training, staff development and scheduling.   

Responsibilities include:

• Refined verbal and written communication skills.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Perform other duties as assigned, requested or deemed necessary by management.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

The budgeted salary for this position is $58,000-60,000. Actual pay will be commensurate with experience.

Benefits: We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. We don’t want to leave out our lifestyle benefits including paid vacation, holidays and sick leave, family bonding time, adoption assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, transit passes, wellbeing and educational assistance. Don’t forget, full-time and part-time colleagues are able to use accrued vacation time after 90 days of employment!

This application window is anticipated to be open at a maximum of 30 days. Applications will be reviewed in the order in which they are received.  

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

• A minimum of one year previous front office supervisory experience preferred
• Professional communication skills 
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays 

Thompson Denver team members work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.