Assistant Manager Itcs

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For the Hyatt Regional Office in Zurich, we are seeking for an Assistant Manager of ITCS (m/f/d). In this position you will provide leadership in the day-to-day operations of Regional Office locations, Desktop Support, Break Fix, Vulnerabilities, Conference Room Technology, Network BOH & FOH, Telecom. As the Assistant Manager you will be developing process improvement initiatives and implementation of Hyatt Desktop & Server support. You will manage day to day operations, prioritize projects, and attend meetings with business stakeholders to make sure their needs align with Hyatt’s technology strategy and vision.  As the Assistant Manager you will also lead the management of Hardware inventory budget for Hyatt while coordinating multiple vendors/providers, monitor hardware inventory, and ensure hardware demands are met in the most reliable and cost-effective options with just in time inventory.

Responsibilities:

·      Drive development and implementation of processes that improve efficiency and enhance productivity and support services

·      Set highest standard for customer service and fosters excellent and timely communications amongst team members and with customers

·      Develop and manage effective and quality working relationships with other departments, groups, and colleagues

·      Provide reports detailing department metrics and the status of projects

·      Perform employee evaluations and helps create individual education strategies and succession plans

·      Review workload and staffing requirements

·      Manage technical equipment stock-pool through the use of Hyatt’s standard procurement process

·      Manage hardware budget

·      Demonstrate a commitment to Hyatt core values

Experience and Skills:

·      Minimum of 3 years of IT management experience within a Corporate environment

·      Minimum of 3 years experience in IT operations

·      Strong process management experience

·      ServiceNow experience a plus, but not mandatory

·      Excellent verbal, written, interpersonal, and organizational skills

·      Adaptable and with intellectual ability to thrive in a demanding, fast moving, and customer focused environment

·      Ability to maintain confidentiality with information or items as required

Education:

·      Bachelor Degree; concentration in Computer Science or comparable field (preferred)

Certificates, Licenses, Registrations:

·      Certified in ITIL Foundations v3 or equivalent knowledge around IT Incident, Problem, and Change management

Computer Skills Needed to Perform this Job:

·      Direct experience with Microsoft Office, Microsoft Exchange and O365.

·      Advanced knowledge of Deskside support, imaging and Conference room technology

·      Working knowledge of networking and network service fundamentals (Corporate Servers)

·      Excellent troubleshooting skills