Baru Operations Supervisor - Jabodetabek

Job Description

Role Summary:

Supervise (on a daily basis) ground operations team on a roster shift basis if required, ensuring that shipments enter and exit the facility in accordance with our network procedures and transit time standards.

Main Responsibilities:

• Maintain good working relationships within the facility
• Ensure good coordination and communication in facility and with other function as well
• Assist operations team to keep performance and meet target
• Problem solving and Improvement
• Ensure all service provided meet DHL’s requirement
• Ensure hand over processes of shipments and paperwork are normally operated
• Daily working process review & discussion
• Communication for daily working process and performance dialogue
• People management
• Organize appropriate shifts and manning levels to meet business requirements
• Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments
• Manage/monitor the DHL’s assets (including vehicle) within his/her area
• Monitor ground handler and warehouse provider performance and complete all necessary reports
• Special request handling
• Ensure safe working practices and environment within the shift
• Participate in quality policy and first choice initiatives
• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department
• Develop IKOs/KPIs with team members and monitor individual performance
• Conduct individual coaching and performance review
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department
• Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image

Requirements:

• Bachelor Degree (or equivalent)
• 2-3 years operations experience and leading people, preferably within transportation or logistics industry
• Software skills (Word, Excel, PowerPoint, etc.)
• Communication skills (English), spoken and written
• Well-developed planning and organization skills
• Challenges self and others to exceed standards and achieve extraordinary results
• Line Trainer certified, First Aid certified, IATA Dangerous Goods Acceptance Certification will be advantage
• Willing to be based in Jabodetabek Area

EX2100570 Bekasi, West Java, IndonesiaCategory OperationsPosted Date 08/20/2021 Executives Full-time Permanent Mixed Shift Express Travel required less 25%