- Contact businesses or private individuals by phone.
- Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.
- Describe products and services.
- Respond to questions.
- Identify and overcome objections.
- Take the customer through the sales process.
- Obtain customer information and possible customer leads.
- Maintain customer/potential customer data bases.
- Follow up on initial contacts.
- Complete records of telephonic interactions, orders, and accounts.