Collection Specialist

Job Description

Responsible for managing and following up with users who have overdue payments, ensuring the flow of company funds and maintaining financial health through effective methods and strategies.

Key Responsibilities

Reminders and Collections: Contacting and reminding overdue users to make payments, ensuring they pay on time.

Analysis: Investigating the reasons for overdue payments and providing solutions and recommendations.

Relationship Building: Establishing and maintaining good relationships with overdue users, aiming to increase user satisfaction and loyalty.

Tracking and Monitoring: Tracking the recovery of overdue payments, ensuring company interests are protected.

Assistance: Assisting with other tasks related to collections.

Requirements

Bachelor's degree or above, majoring in finance, business management or related fields is preferred.

1-2 years of experience in collections or related fields, prior experience in the cross-border e-commerce industry is preferred.

Excellent communication skills and negotiation abilities, able to effectively engage with various users.

Familiarity with Indonesian language and culture, ability to communicate fluently with local users, English proficiency is a plus.

Proficient in office software and related financial software.

Highly responsible and team-oriented, able to work under pressure.

Willing to do on-site checking occasionally