Crm Specialist

Job Responsibility:

• Collecting and analyzing customer data and the new insight
• Using CRM systems to manage relationships and maintain customer retention
• Developing new ways to meet customers’ needs
• Collect customer feedback through panel tests and build something to upgrade customer experience
• Creating and executing CRM programs or retention campaigns for existing customers (e.g membership)
• Developing marketing campaigns to attract new customers Collaborating with sales, marketing, customer service, and operations teams to improve the customer experience
• Build and improve our customer life cycle and maintain loyal customers which is part of customer retention

Job Requirement:

• You have 2+ years of relevant experience in CRM, preferably in a fast-paced startup
• Experiences in related industries will be highly appreciated and regularly handle Push notifications, In-App Notification, Banner apps, WhatsApp reminder & Cluster page
• Has experience in analyzing CRM data
• Outstanding organizational skills and experience in effectively planning and coordinating projects across multiple departments
• Demonstrates high-quality judgment and decision-making, end-to-end thinking, as well as strong analytical skills
• Familiar with CRM tools (e.g, Moengage, Braze)
• Experienced with and passion for e-commerce & social commerce platforms (e.g., Shopify, Shopee), consumer products, and digital marketing, a plus