Crm Specialist (Evermos)

Job description & requirements

🙌🏻 About Us

Evermos is a connected commerce platform that empowers local brands and underserved communities by providing a distribution network and commerce services focused on curated products based on Sharia principles. It is a one-stop platform that offers comprehensive support services for local brands and a network of resellers, equipped with various training programs to support the success of all resellers regardless of their gender, educational background, geographic location, or income level.

Established in November 2018, Evermos has built the largest reseller-based connected commerce network in Indonesia, with over 165,000 active sellers across the country and 1,600 MSME (Micro, Small, and Medium Enterprises) partners. To date, Evermos has received numerous industry awards, including the Forbes Asia 100 to Watch award in the Asia-Pacific region, the UN Women 2022 Indonesian Women Empowerment Principles (WEPs) award, and membership in the global Endeavor Entrepreneur network. Evermos is also a member of the World Economic Forum's Global Innovators Community, an invitation-only group of the most promising startup and scale-up companies worldwide at the forefront of technological innovation and ethical business models. 

💰Salary

Very competitive

👑 Job Role

• Collecting and analyzing customer data and the new insight
• Using CRM systems to manage relationships and maintain customer retention
• Developing new ways to meet customers’ needs
• Collect customer feedback through panel tests and build something to upgrade customer experience
• Creating and executing CRM programs or retention campaigns for existing customers (e.g membership)
• Developing marketing campaigns to attract new customers Collaborating with sales, marketing, customer service, and operations teams to improve the customer experience
• Build and improve our customer life cycle and maintain loyal customers which is part of customer retention

⛩️ Requirements

• You have 2+ years of relevant experience in CRM, preferably in a fast-paced startup
• Experiences in related industries will be highly appreciated and regularly handle Push notifications, In-App Notification, Banner apps, WhatsApp reminder & Cluster page
• Has experience in analyzing CRM data
• Outstanding organizational skills and experience in effectively planning and coordinating projects across multiple departments
• Demonstrates high-quality judgment and decision-making, end-to-end thinking, as well as strong analytical skills
• Familiar with CRM tools (e.g, Moengage, Braze)
• Experienced with and passion for e-commerce & social commerce platforms (e.g., Shopify, Shopee), consumer products, and digital marketing, a plus

🎁 Perks

• Medical Insurance
• Casual Dress Code
• Company Outings
• Period Leave
• THR / Bonus system
• Dental Insurance

Skills

• Customer Development
• Customer Experience
• Customer Relationship Management

Culture

Check out more here - https://talent.usedeall.com/

About the company
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