Customer Service Agent

Your Salary, Your Expertise - Join our team, and we'll reward your skills and experience with a competitive compensation package. Apply now to embark on a personalized career journey with us!

Job Description:

• Customer Inquiry Handling:
     - Respond to customer inquiries promptly and professionally through WhatsApp, Online Store, and Social Media.
     - Address both pre-sales and after-sales queries to provide comprehensive support.
• Order Processing:
     - Prepare invoices, quotes, and payment method links, ensuring accuracy and completeness.
     - Retrieve and enter order information into the database to maintain up-to-date records.
     - Calculate estimated product shipping costs based on relevant factors.
• Customer Experience Enhancement:
     - Ensure a positive customer experience by providing excellent service and resolving issues in a timely manner.
     - Collect feedback from customers and communicate insights to the Customer Service team for continuous improvement.
• Communication:
     - Collaborate with the Customer Service team to share relevant information and updates.
     - Communicate with other departments, such as Sales and Shipping, to streamline processes and resolve customer issues.
• Adherence to Policies:
     - Adhere to company policies and guidelines related to Customer Service, order processing, and communication.

Requirements:

• English required (average level or +)
• Proven experience in a Customer Service or administrative role.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to remain calm under pressure and handle challenging situations with professionalism.