Customer Service Agent (Yogyakarta; English; Permanent Night Shift)

Responsibilities:

• Handling and resolving customers’ inquiries/requests for U.S. Markets.
• Providing excellent services to customers, answering chats and emails
• Developing and maintaining accurate files.
• Ensuring customer requests are handled in an appropriate and timely manner.
• Utilize various Concentrix and client-based tools and applications for customer management and servicing.

Requirements:

• Preferably 1 year experience in Customer Service especially Chat/Email in English line. Fresh graduates are welcome to apply.
• Minimum Bachelor Degree and above.
• Good Customer Service, multi-tasking and problem-solving skills. Strong attention to details.
• Working knowledge on Ms. Office. Fast typing speed.
• A good team player with willingness to learn and drive to achieve.
• Minimum English read/write skills level B1.
• Willing to work mostly in Night Shift.
• Willing to work from our office in Yogyakarta.