Customer Service Associate Supervisor

Job Description:

• Strong understanding of supply chain and Customer Services business drivers, organization structures and key metrics.
• Well-developed interpersonal / communication skills.
• Demonstrates problem solving skills and working under tight timelines multi-tasking abilities exception based management capability.
• Ability to balance priorities across multiple internal and external stakeholders
• Ability to learn new systems quickly and leverage systems and information to influence others
• Sound understanding of Customer Services
• Supply Chain related experience in Demand Planning, preferably in CPG/Consumer Electronics company
• Working knowledge of any of the ERP systems like BPCS, RMS/OMS, etc.

Job Requirement :

• Minimum S1, Business Administration, Management or relevant field
• Work experience : minimum 1-2 years in Customer Service field. Have experience in FMCG is an advantage
• Good communication skills, good personal adaptability, problem solver, highly committed
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail-oriented.
• Excellent analytical and problem-solving skills.
• Aptitude in working with numbers.
• Experience in collecting and analyzing data
• Strong analytical skills, highly numerate and able to distill complex situations to clear recommendations and action plans
• Strong communication & leadership skills
• Strong written and oral communication skills
• Tenacity, drive and an ability to work in a fast-paced environment
• Negotiation and influencing skills
• Willing to be placed in Rungkut, Surabaya area with 6 month contract