AlamatJob Description Associate, Customer Service
Position :
Associate, Customer Service
Working Relationship :
Organizational Unit :
adidas Indonesia
Solid reporting line :
Manager, Customer Service
Division : Commercial
Commercial
Dotted reporting line :
Department :
Sales Administration.
Key interfaces (internal) :
Warehouse, Planning, Sales, Retail, Marketing, Trade Marketing, Finance
Job Grade : Location :
Location : Indonesia
Indonesia
Key interfaces (external) :
Customers
Responsibilities :
Personnel responsibility :
Signing authority : n / a
n / a
Budget responsibility :
n / a
Purpose / Mission :
Provide order management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.
Accountabilities : Group competencies :
Group competencies :
To be performed in alignment with global and regional guidelines)
Functional :
- To execute Customer Service strategy.
- To deliver performance levels as outlined in the adidas group standards.
- Provide operational support for customer related functions on ordering tool. Coordinate and ensure the system is all setup prior to the trade show.
- To submit accurately customer pre-orders in the system.
- To submit clearance orders in the system.
- To process and send out the order confirmations.
- To collect reactively re-orders for Customers.
- To adjust order book according to delivery information & SEA team feedback then inform customers and sales team on the impact.
- To generate & compile inventory data to ensure healthy stocks level at all times.
- To proceed customer order confirmation.
- To communicate cross-functional between internal interfaces.
- To manage the return request from customer
Controlling :
- To measure progress on own KPIs
- To report to all superiors along MIS guidelines
- To ensure efficient weekly - monthly forecasting & reporting
- To monitor and report on order status and compliance at a customer level.
Compliances :
- To observe both global and local policies and procedures in all dealings;
- Support APAC changes and directions;
- Perform other tasks as may be assigned from time to time
- Communicate with Others
- Managing Relationship & Diversity
- Planning &Organizing
- Analysis & Problem solving
- Learning & self development
Professional background / Experience :
Education : IT :
IT : Language skills :
Language skills :
Functional : min 2 years experience in Order Management, Inventory Management and Customer Service
Industry : Preferably in apparel / fashion / FW or FMCG Retail.
Exposure : Sports, Fashion
Degree or Diploma Logistics Management
- Word : Advanced
- Excel : Advanced
- Powerpoint : Advanced
- SAP : Advanced
- Outlook : Basic
English : Advanced
Local Language : Fluent
Job Holder : Immediate Superior :
Signature : Signature :
Date : Date :
