Customer Care Service - Online Social Media

Qualifications:

• Min D3 any major

With GPA 2,75

• Typing skill with WPM 50 & Accuracy 90%
• Experience in the customer service area 0-2 years
• Willing to work in the shifting schedule
• Clear Articulation and good communication in Bahasa
• Sense

Of Empathy

• Able to set a friendly tone (Smiling Voice)
• Good analytical skill

Job Scope

• Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community-building efforts with our consumers and partners

The Core Objectives:

• Monitor various company communication channels including call center, Social Media, web inquiries, etc., and respond appropriately in a timely manner
• Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.
• Usia: 20-26 tahun
• Minimal pendidikan: Diploma
• Jenis kelamin: Pria/Wanita
• Lokasi: Berada pada provinsi DKI Jakarta
• Pengalaman: Harus memiliki pengalaman bekerja