AlamatRole Summary
The incumbent is responsible to be the main point of contact for our customers across various platforms, including Instagram messages, WhatsApp, e-commerce channels, and email blasts. The primary objective is to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. supporting the Sales team. The role will also extend to preparing catalogues, managing samples, and collaborating closely with the Sales department.
Role Responsibilities
- Multi-Platform Support: Manage and respond to customer inquiries through Instagram messages, WhatsApp, and email, ensuring a positive customer experience.
- E-commerce Administration: Oversee customer service aspects on Legrand's official e-commerce channels, assisting customers with order tracking and product information.
- Email Blast Content & Administration: Coordinate and execute email blasts to communicate updates and promotions to customers.
- Sales Support: Collaborate with the Sales team to understand their needs and provide assistance in preparing sales materials.
- Customer Issue Resolution: Investigate and resolve customer complaints or issues, collaborating with internal teams for effective solutions.
- Feedback Collection: Actively gather customer feedback and insights, sharing valuable information with relevant departments for continuous improvement.
- Cross-Functional Collaboration: Collaborate with other departments, particularly Sales and Marketing, to ensure cohesive customer support and sales assistance.
Role Requirements
- Minimum Diploma or bachelor’s degree from related field
- Communication Skills: comin Bahasa Indonesia and English.
- Familiarity with social media platforms, e-commerce administration, copywriting skill and basic knowledge of email marketing tools.
- High initiative and have a good problem-solving Skills
- Can work independently and in a team
- Have a good personality
- Willing to be placed in Jakarta
