Customer Service Representative - English Speaker

About Yita LLC

Yita LLC, as one of future marketing leaders in e-commerce  for Auto-Parts and Furniture has established 5 private warehouses in the United States (Los Angeles, Seattle, New Jersey, Atlanta and Dallas), with totaling more than storage area of 600,000 sqf.  Its business ranges from  platforms such as Amazon, Ebay, Wayfair, Walmart to self-developed websites. By concentrating on demand-driven innovations,  YITA is devoted to serve end customers by  indicatively-designed products and self-developed brands & systems.

Now, the fast-growing company is currently recruiting full-time / part-time Customer Service Representative. This position is located at office in Indonesia. This role is responsible for being the first point of contact with  customers. The most up-to date and accurate information regarding the order should be given to customers  by the call. You also keep the close contact with the warehouse and Customer Service Representative in China to give the solution on customers’ issues.

AVAILABLE POSITION : Mail & Call Center team

Responsibilities：

• Learn and demonstrate comprehensive understanding of the company’s products, policies and procedures
• Customer Service Representative with experience in Self-developed websites or e-commerce platforms targeting the US and EU markets
• Master the policies and operations of multiple e-commerce platforms as like Amazon, eBay, Wayfair, Walmart
• Listen closely to customers’ questions and concerns, and respond professionally and timely to inquiries, issues, concerns of customers
• Handle returns, exchanges and refund in a manner that satisfies all stakeholders
• Escalated issues according to the SOP and manage the complains
• Data entry / Record details of customer contacts and actions taken
• Analyze and sort out the feedback from customers to optimize our services and products

Qualifications:

• Must be fluent in oral and written English, fast in typing
• College diploma or equivalent required
• Excellent written and verbal communication skills
• Passion and patience in helping customers with their difficulties
• Independent, detail-minded, well-organized, multi-tasking
• Proficient with the use of computer and software applications
• One year of Customer Service working experience in cross-border e-commerce enterprises, USA client servicing experience will be preferred
• AMAZON work experience will be preferred
• Livechat's working experience is a plus
• Candidates are able to do the night shift