Customer Service Representative - Mail Center (Mandarin Speaker)

About Yita LLC

Yita LLC, as one of future marketing leaders in e-commerce for Auto-Parts and Furniture has established 5 private warehouses in the United States (Los Angeles, Seattle, New Jersey, Atlanta and Dallas), with totaling more than storage area of 600,000 sqf. Its business ranges from platforms such as Amazon, Ebay, Wayfair, Walmart to self-developed websites. By concentrating on demand-driven innovations, YITA is devoted to serve end customers by indicatively-designed products and self-developed brands & systems.

Now, the fast-growing company is currently recruiting full-time / part-time Customer Service Representative. This position is located at office in Indonesia. This role is responsible for being the first point of contact with customers through email or phone call.You also keep the close contact with the warehouse and Customer Service Representative in China to give the solution on customers’ issues.

Responsibilities：

v Learn and demonstrate comprehensive understanding of the company’s products, policies and procedures

v Master the policies and operations of multiple e-commerce platforms as like Amazon, eBay, Wayfair, Walmart

v Understand closely to customers’ questions and concerns, and respond professionally and timely to inquiries, issues, concerns of customers

v Handle returns, exchanges and refund in a manner that satisfies all stakeholders

v Escalated issues according to the SOP and manage the complains

v Data entry / Record details of customer contacts and actions taken

v Analyze and sort out the feedback from customers to optimize our services and products

Qualifications:

v Must be fluent in oral English

v College diploma or equivalent required

v Excellent written and verbal communication skills

v Passion and patience in helping customers with their difficulties

v Independent, detail-minded, well-organized, multi-tasking

v Proficient with the use of computer and software applications

v One year of Customer Service working experience in cross-border e-commerce enterprises, USA client servicing experience will be preferred

v AMAZON or eBay work experience will be preferred!

v Chinese language background will be preferred!

Working Conditions:

* office environment

YITA LLC is an equal opportunity employer and is committed to equal opportunity for all applicants and associates.

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