AlamatJob Description
IFF is a global leader in Food Ingredients and Flavors, and we are looking for a dynamic individual to join our team as Senior Customer Service Representative.
If you are ready to join a Great Place To Work-certified organization and one of the world’s largest and most successful Flavors & Fragrances companies, we invite you to apply!
Your Focus
This role is responsible for day-to-day running and responding to order-related customer inquiries, and facilitating decision making between customer and IFF. This position is part of Supply Chain department and will report into Customer Service & Export Manager ID&SG.
How You Will Contribute
- Responsible for order entry and rescheduling into SAP and pro-actively monitoring the order fulfillment process
- Responding to order-related customer inquiries and facilitating decision making for customer and IFF
- Consistently working on maintaining good understanding, communication, and relationship within the internal stakeholders
- Building sustainable relationships and trust with customer accounts and commercial teams through effective communication
- Ensuring success and customer satisfaction by close monitoring of the KPI's and score card
- Facilitating regular service reviews with the customer accounts
- Handling customer complaints and credit notes in timely and professional manner
Job Requirements
What will you need to be successful
- Candidate must possess at least a Bachelor's degree in Science/Food Technology/other relevant studies
- At least 3 years of working experience in similar / relevant industries
- Fluent in English, both spoken and written
- Proficient in Microsoft Office with advanced skill in Excel; familiar with SAP will be advantageous
- Have the knowledge in Export (familiar with shipping process and documents, billing, invoicing) will be advantageous
- Dynamic and proactive; demonstrate excellent communication skills especially in handling complaints
IFF is an Equal Opportunity Employer.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.
