Alamat
Bentuk pekerjaanKey Duties and Responsibilities:
Customer Interaction:
- Engage with customers via phone, email, and live chat, providing friendly and efficient support.
- Process customer orders and manage returns efficiently.
Product and Order Support:
- Collaborate with internal teams and suppliers to resolve product-related queries and assist customers.
- Coordinate with our stores to address customer orders and inquiries.
Team Collaboration:
- Collaborate effectively within your team, spread across various remote locations, to achieve collective tasks.
Order Monitoring and Resolution:
- Monitor orders, provide progress updates, and take appropriate actions.
- Manage customer returns, including investigation, processing, and resolution of returns, exchanges, warranties, and faulty goods.
Logistics and Communication:
- Collaborate with dispatch locations to facilitate customer orders.
- Liaise with Australia Post regarding delayed or missing parcels.
Complaint Handling:
- Handle first-level customer complaints and escalate only as necessary.
Internal Communication:
- Maintain strong communication within the Customer Service team.
Exceptional Customer Service:
- Deliver outstanding Customer Service through written and verbal communication.
- Juggle tasks across multiple channels to ensure timely completion.
Procedural Adherence:
- Follow procedures, guidelines, and policies accurately to complete assigned tasks.
- Perform data entry through various platforms.
Flexibility and Additional Tasks:
- Work hours and days based on business requirements.
- Assist with other tasks as required.
