Customer Service / Business Support Sea Supervisor

JOB SUMMARY:
We are seeking a highly motivated Business Support SEA/CS Supervisor to oversee our Customer Service team and ensure efficient operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in Customer Service, sales support, or related roles.

The Business Support/CS Supervisor will be responsible for coordinating Customer Service activities, providing guidance to team members. If you are passionate about driving success and have a knack for leadership, we encourage you to apply.

RESPONSIBILITIES:

• Processing sales orders in accordance with customer purchase orders.
• Communicating and responding to emails and/or calls from customers, distributor, internal and external clients, adhering to service standards.
• Responsible for handling and resolving customer complaints.
• Maintaining relationships with Customer Relation Management & Support departments.
• Executing Customer Service processes & procedures within the CRM system (NetSuite) and generating weekly and monthly reports.
• Assisting the Sales Department in providing price quotations and estimates of product availability.
• Assisting in direct sales through e-commerce platforms.
• Supervising Customer Service in Indonesia and being responsible for Customer Service in the SEA region.
• Collaborating with the Warehouse team and coordinate with Warehouse supervisor for supply planning.
• Being accountable for overall service delivery and the development of the Customer Service team.
• Responsible for the warranty process for customers.
• Performing general administration and validating all Customer Service data.

REQUIREMENTS:

• Bachelor's degree in business administration, marketing, or a related field.
• Proven experience as Business Support/CS Supervisor or a similar role, with at least 3-5 years of supervisory experience.
• Strong leadership skills with the ability to motivate and guide team members effectively.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office suite and CRM software (NetSuite).
• Ability to analyze data and generate actionable insights.
• Detail-oriented with strong organizational skills.
• Adaptability and ability to thrive in a fast-paced environment.
• Knowledge of sales processes and best practices.
• Demonstrated ability to collaborate across departments and work effectively in a team environment.
• Have fluency in English is a must.

PREFERRED QUALIFICATIONS:

• Previous experience in the engineering industrial industry sector.
• Experience with the CRM system (NetSuite).