Customer Services Officer

Job Specifications:

1. Executing day to day operational tasks to support the station and team to meet objectives.
2. Handle flight operations duties including arrivals, boarding gate and VIP/HCIP monitoring whilst supervising GHA team.
3. Handle baggage management: customer feedback, investigations, baggage performance, invoice verification, STPC vendors, transportation.
4. Manage adhoc delays, customer feedback and crisis management situations.
5. Handle stations admin matter: accountable documents, stationery, office equipment, amenities, invoice verification, work permits, insurance, office rental.
6. Generate station reports in relation to individual admin tasks and responsibilities as assigned by Station Manager.

Qualifications and requirements:

1. Minimum bachelor's degree from reputable university.
2. Fluent in English.
3. Having experience in aviation, hospitality, or tourism industry will be an advantage.
4. Must be customer oriented and be able to supervise service partner staff effectively.
5. Must be well-versed and conversant in customer handling technique, traffic and cargo operations, procedures, general aviation knowledge, possess a safety/ security mindset.
6. Must be proactive and be able to work independently with minimal supervision.
7. Must be able to write reports and handle routine correspondence with service partner, airport authorities and customers.
8. Must be willing to work in irregular hours if needed including weekend and public holiday (shifting basis).
9. Willing to be placed in Juanda International Airport, Surabaya, East Java.