Desk Collection Team Leader

Requirements

• Having experience as Desk Collection Team Leader or Supervisor at least for 2 years
• Good knowledge in Collection
• Good leadership, be able to build and lead a team
• Able to read collection reports
• Good understanding in control, monitoring and coaching
• Able to speak English minimal passive
• Able to work under pressure and target

Responsibilities

• Review performance per Desk Collection
• Review result from QC Desk
• Finalize performance collection overall base on (break down per desk)
• Compiling report performance collection
• Prepare incentive calculation based on performance and scheme
• Prepare overtime propose for Desk Collection and admin support
• Coaching low performance Desk Collection Team member