Desk Collection Team Leader

Benefit :

• Good Culture and Environment
• Development and Career
• Work Hard, Play Hard

Job Description Collection Team Leader :

Qualification

• 1 year experience as Collection Team Leader for legal fintech company
• Minimum Diploma / Bachelor Degree in any field
• Minimum 25 years old, Maximum 45 years old
• Able to work under pressure and target oriented
• Possess a valid AFPI Supervisory Certification
• Ready ASAP

Job Description:

• Distribute and monitor the agents assigned accounts
• Review collection activities including customer contacts, PTP, call attempt, duration, and WhatsApp usage
• Team management, including motivating the agents
• Help the agents to solve problems
• Review the agents performance