Event Support Manager

Job Descriptions:

1.  Customer Event Planning and Logistics: 
   • Build relevant customer sales program planning 
   • Organize event invite and produce OFT for sellers 
     o Identify and secure an appropriate venue (internal and external) that 
   accommodates the expected number of attendees. 
     o Arrange necessary event equipment, including audio-visual systems, 
   seating. 
     o Coordinate with vendors and suppliers for F&B catering, event 
   materials, and promotional items. Registration and Attendee 
   Management. 
     o Manage attendee registration and track RSVP 
     o Work with Microsoft Facilities and Security team for building security 
   clearances (varies by country location) 
     o Send confirmation emails to registered attendees with event details, 
   agenda, and logistics. 
     o Manage event registration and customer experience on the event 
   day to ensure smooth check-in 

   • On-Site Event Management: 
     o Oversee event operations on the day of the event, ensuring a 
   smooth and seamless experience for attendees. 
     o Manage event sessions, ensuring they start and end on time and 
   handle any unforeseen issues. 
     o Implement necessary health and safety protocols to safeguard the 
   well-being of all attendees and staff. 
     o Deliver customers and partners on product update, envisioning 
   session and product evangelism. 
     o Create strategic program such as marketing demand generation, 
   building integrated offer and value discovery workshops. 
     o Monitor and following up all deals generation, leads conversion 
   program and opportunity acceleration. 
    

2. Conduct Field support activities after the enablement sessions. 
   • Developing a priority account list that includes accounts meeting one or 
   more of the following criteria: 
     o Accounts with usage below 60% for priority workloads (Exchange 
   Online, SharePoint Online, Teams, ProPlus). 
     o Accounts falling below threshold for M365 E3 eligibility upsell in 
   MSX. 
     o Accounts with an impending renewal date. 
     o Accounts with limited engagement with partners for adoption 
     activities. 
   • Coordinate meetings and discussions with customers to identify:
     o The current landscape of Office 365 usage and configuration in the 
   customer’s tenant. 
     o Priorities for workload/scenario and target user (business users, IT 
   department, or champion users). 
     o Issues or difficulties encountered when using Office 365 solutions. 

   • Conduct enablement session (demo/training/workshop/seminar) for 
   targeted users using customers preferred delivery mode (onsite, hybrid, or 
   online). 

   • Carry out post enablement follow-ups to: 
     o Addressing questions that arose during the enablement session. 
     o Provide consultation on the current Office 365 implementation. 
     o Schedule additional sessions for a deep dive into certain scenarios. 
     o Updating account team or partner regarding leads generated during 
   enablement sessions. 
    

3. Field Consumption Sales Support 
   • Engage with account team and partners to drive consumption Microsoft 
   365. 
     o Develop consumption account list based on current usage, renewal 
   date, and requests from the account team, and review this list 
   periodically. 
     o Coordinate meetings and discussion with customers to ascertain 
   their priorities in terms of adoption workloads, use case scenarios, 
   and users. 

   • Arrange enablement sessions (such as demo, training, workshop, or 
   seminar) for customers. 
     o Delivers Customer Solutioning Sessions, Develop Account based sales 
   strategy together with appropriate partner within their capacity & 
   capability to offer back to customers. 
     o Monitors the partners submission on Solution Approach, 
   Deployment Plan, Activation, Usage and Consumption from related 
   Partners to Customer. 
     o Makes sure the Pipelines are updated in both Partner and Field team 
   Summary. Focuses to deliver outcome of consumptions. 

   • Quantify the health metrics to all segments: 
     o M365 Licenses MAU Consumptions 
     o Copilot MAU Consumptions 
     o Teams App MAU Consumptions 
     o Ability to provide structured rhythms & reporting to support 
   operational execution on business rhythm. 
    

Who We Are Looking For:
Experiences Required: Marketing Event and GTM Program management, Key 
Experiences, Skills and Knowledge: 

• 2+ years of related experience in marketing execution with specialized in 
  event end to end and program management With strong post event leads following up management experience is preferred. 
• Experienced in Partner management and sales support is plus 
  In depth knowledge with Microsoft overall products and solutions. 
• Good planning skill with strategic thinking 
• Self-driven with good communication skill 
• Bachelor’s degree or equivalent work experience 
• Fluent in both Indonesia native language and English