F&B Guest Experience Executive

Job Description For F&B Guest Experience Executive

Hotel Name
Company Description
Raffles Hotels & Resorts is now part of Accor Group, one of the world's largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: "Raffles is an oasis for the well travelled, offering emotional luxury." Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.
Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre. Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club. Food & beverage venues include Raffles' iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences. For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track. The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.
"Embark on a unique career experience, a joyful journey of self-discovery" is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.
If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:
F&B Guest Experience Executive
Job Description
The F&B Guest Experience Executive serves a crucial role in ensuring exceptional Guest Experiences. They provide warm, professional, and personalized service to restaurant guests. The F&B Guest Experience Executive acts as the first point of contact for guests, warmly welcoming them, managing reservations, and guiding them to their tables. With a keen eye for detail, the hostess ensures the smooth flow of dining operations, coordinating with the culinary and service teams to deliver impeccable service. They possess excellent communication skills and in-depth knowledge of the hotel's dining offerings, ensuring guests receive personalized recommendations and assistance.
Qualifications
Candidates for this position must have a high school diploma or equivalent; a degree in hospitality or related fields will be preferred. Previous experience in similar positions is highly desirable, particularly in high-end dining establishments. Excellent communication skills, fluency in multiple languages, and the ability to provide exceptional guest service while handling difficult situations are necessary. In addition, they must have a comprehensive understanding of food and beverage, including menu items, ingredients, and dining etiquette.