Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand standards and exceed the expectations of both employees and guests as you embark on this exciting journey in team building and operational excellence.
Key Responsibilities
- Oversee the daily shift operations of the Guest Experience team which includes the Concierge and Belldesk team, ensuring efficiency and adherence to brand standards.
- Collaborate closely with the Front Office Manager and Assistant Front Office Managers to spearhead the seamless coordination of our operations, ensuring a harmonious and efficient workflow throughout the front office and Guest Experience.
- Manage the Guest Experience team's engagement with our guests, enhancing their satisfaction through pre-arrival contact, meet and greets, and operational control.