Front Office Manager

FIND YOUR PLACE AT PARK HYATT TORONTO:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Join the team that is bringing in a new era to a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location. Toronto’s effervescent Yorkville neighbourhood is one of the city’s shining jewels. Lined with upscale boutiques, Victorian-era homes, and chic restaurants, the posh enclave still retains some of its artsy vibes—leftover from its past life as a bohemian hub for musicians. Here is where you’ll find Park Hyatt Toronto, surrounded by world-class institutions like the Royal Ontario Museum and the University of Toronto-St. George Campus.

WHAT ARE THE ADDITIONAL BENEFITS TO WORKING AT THE PARK HAYTT TORONTO?

·         Bonus program

·         Complimentary meal during shift

·         Paid medical days, paid personal days and Extended Health and Dental medical benefits for you and your dependents 30 days after joining

·         Employer RRSP Matching Contributions

·         Complimentary hotel nights and discounts at Hyatt properties around the world

·         Tuition reimbursement program.

About the role – Front Office Manager

The Front Office Manager is a property department head responsible for all duties of the Front Office department, including front desk, communications, concierge, bell, door, and valet staff. The Front Office Manager will have direct responsibility for staff training, inter-department communications, and staff scheduling and will be tasked with being forwarding looking to recognize and adjust the department's focus to meet the ever-changing market. A successful candidate should possess strong communication skills, a financial understanding of budgeting and expenses, and demonstrate leadership abilities.  In addition to assisting in the operation of the Front Office and Guest Services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. 

Duties include:

• Financial responsibility – work with the Director of Rooms to develop a budget and control both labour and department expenses.
• Collaborate with Sales and Revenue teams to ensure policies and procedures are in place for prices, rates, specials, packages and staff are trained on all inclusions and subsequent associated procedures.
• A high level responsibility for the following areas of focus: Training & Development, Front Office upselling, World of Hyatt loyalty engagement and enrollments, Hotel Event Relations, Zingle platform, O-Valet platform, Hysat Guest Survey Platform, VIP Research, 2 Avenue Road Residence Relations.
• Creative approach in their work to see business patterns and needs changing and emerging. Will work to adjust department forecast and plans to meet our every changing market.
• Coach and counsel a team of assistant managers and supervisors in their growth and support while coaching employees to reflect on Hyatt service standards.
• Attends relevant meetings to discuss problems and future strategies.

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel room management experience (typically with Hyatt)
• Service-oriented style with professional presentation skills
• At least 2 years of progressive management experience within the Rooms Division of a hotel 
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear, concise written and verbal communication skills in English
• Financial understanding of budgeting, labour, and cost control
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.