Front Office Manager

Under impi Management, Amnaya Resort has grown and been firmly established due to our commitment of exceeding guest’s expectations by delivering such exceptional experiences. Moreover, the willingness to go extra miles for the guests is one our priorities because we believe that our guests are part of our extended family. Cognizant to this fact, Amnaya Resorts Kuta is currently seeking an individual with genuine passion to put personalized service above all else in the most honest and sincere manner to join us as a:

FRONT OFFICE MANAGER

Position Overview: We are seeking a proactive and dedicated Front Office Manager to be assign at Amnaya Resort Kuta. As the Front Office Manager, you will play a pivotal role in overseeing the day-to-day operations of the Front Desk, ensuring seamless guest experiences, managing complaints effectively, and upholding our commitment to service excellence.

Key Responsibilities:

1. Lead and supervise the Front Office team to ensure smooth operations and exceptional guest service.
2. Manage guest check-ins/check-outs, reservations, and inquiries promptly and efficiently.
3. Handle guest complaints with tact and empathy, ensuring swift resolution to maintain guest satisfaction.
4. Train, mentor, and motivate staff to maintain high service standards and professionalism.
5. Collaborate with other departments to ensure a coordinated and superior guest experience.
6. Monitor and manage room inventory, rates, and occupancy levels.

Requirements:

1. Proven experience in a supervisory role/up level within a hotel Front Office environment for at least 8 years.
2. Strong leadership skills with the ability to motivate and guide a team.
3. Excellent communication and interpersonal abilities.
4. Proficiency in hotel management software and reservation systems.
5. Commitment to delivering exceptional guest service and resolving issues effectively.
6. Bachelor's degree in Hospitality Management or related field preferred.