Front Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".

About the role:

The Front Office Manager directs the activities of the Front Office, Guest Services, Telecommunication and Concierge Departments to create a welcoming experience. This role will be responsible for managing staff and ensuring the guest experience is at the expected level.

What You Will Do:

• Oversee a team of Assistant Managers and Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements.

• Ensure the smooth registration and cashiering functions of the Front Office.

• Reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.

• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services.

• Communicate with the Assistant Director of Rooms/CORE Manager on room availability and selling strategy to maximize occupancy, revenue and rate.

What You Bring:

• Minimum of three years experiences as Front Office Manager with Five Stars Hotel or Resort.

• Strong supervisory and managerial skills are essential with outstanding demonstrated coaching and development skills.

• Excellent personal presentation and interpersonal skills, good problem-solving ability and proficiency in hotel property management systems including Opera PMS and Microsoft programs (excel, word etc).

• Excellent communication and organization skills; reading, writing, and oral proficiency in the English language. Knowledge of other foreign languages is a plus.

  
What We Offer: 

• Competitive Salary, wages, and a comprehensive benefits package.

• Excellent Training and Development opportunities.

• Complimentary Accommodation at other Four Seasons Hotels and Resorts Worldwide. 

• Complimentary Employee Meals.

• Be yourself and become a member of a work family that cares about you and invests in your development. 

• Master your craft here and abroad! 

• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.  

• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:

https://www.fourseasons.com/jimbaranbay

Instagram: https://www.instagram.com/fsbali/

Twitter: https://twitter.com/fsbali

Facebook: https://www.facebook.com/FourSeasonsResortsBali

The vacancy applies for Indonesian National only.

Only short-listed applicants will be notified.