Guest Relations Officer

Are you outgoing and sociable?

Do you find joy in helping others?

Villa Finder wants to hear from you

founded 2012 / average age = 29 / team of 30 / start-up mentality

About this job:

Share happiness with a capital H, in the most creative way! Guest Happy, you Happy, everybody Happy :-)

It is your chance to shine brightly in Villa Finder, one of the leading villa rental companies in Asia Pacific. We empower every staff member, with a clear career path:

• Check out #villafinderlife on Instagram: this is what we do
• Villa stays! Yup, you get to experience staying in our cool villas and post selfies to make your friends jealous…
• Expand your network; you will work with multicultural colleagues and talk to clients from different parts of the world! How cool is that?
• Craving for biz trips after the pause of travel during the pandemic? Work hard and you’ll definitely get to play hard overseas!
• Attractive bonus & incentives on top of your salary, on top of end of year bonus
• Insurance (health insurance and accident insurance: you’re covered!)
• Surprises here and there (hints: some of our employees got to enjoy a massage during working hours; some got movie tickets for the weekends!)
• Work from our beautiful newly renovated office, and enjoy the Bali island life!

We are looking for a contract worker for 3 months, from June to September 2024.

As a Guest Relation, you will:

• Build a relationship through phone and email with clients and understand their needs in order to provide an excellent level of service
• Ensure a smooth collection of all due payments
• Ensure a smooth arrival, during the stay experience and check-out together with the villa owners/manager.
• Offer a range of unique services to our guests: car rental, spa, meal requests, activities, retreats, events, etc.
• Resolve any issues during the clients’ stay, together with the Concierge Manager
• Collect and respond to customer reviews

Best of all? You can set-up appointments to meet VIP clients and greet them personally!

Are you the right person?

Here in Villa Finder, we have fun and always find new fresh ideas to re-define what villa experience is! This is your opportunity to be part of it from the very beginning. So if you…

• Have a strong work ethics, a fast learner, team player, proactive, autonomous with a positive attitude, and ready to go the extra mile;
• Have a great level of English (other language skills are a plus);
• Have a passion for customer service and are at ease on the phone;
• Have excellent communication skills, problem-solving skills, and well-organized and acute attention to detail;

We would like to welcome to Villa Finder family!

How to apply?

We need candidates who are attentive to details: Only applications submitted via the following form will be taken into consideration.

https://docs.google.com/forms/d/e/1FAIpQLSerupbPJswYDBPN8g8jftS17pKAps-skGG_xTl23gp95PzvBw/viewform