Guest Relations Officer

GUEST RELATIONS OFFICER 

This role is reserved for expatriates only, and is part of the upper management team. Working closely with the Resort Manager, the ideal candidate is hands-on, self-motivated and outgoing. This is not a back-office job. We are looking forward to receive your application including a resume in English language.

Preferred traits and experience:

• Previous experience in a hospitality or gastronomy industry preferred
• Currently residing in Bali or Indonesia
• Fluent in spoken and written English, and at least 1 or 2 other European language
• Organized working manner and strong attention to details
• Outgoing personality and good communication skills
• Previous experience in a leadership role is an advantage
• Previous experience in front-of-house management is an advantage
• Previous working experience in Indonesia or South-East Asia is an advantage
• Someone who can work independently as well as being a team player
• Creative and self-motivated
• Takes ownership and strong in multi-tasking

Main Responsibilities include, but are not limited to:

• Main point of contact for all guests and handles all queries in a professional manner
• Overseeing Front-of-House operations and assisting with daily operations tasks where required
• Handling of guest feedback and complaints in a professional and swift manner
• Act as a role model and provide guidance to the Front Office team
• Assist with guest email inquiries and correspondence
• Supervise and coordinate VIP arrangements
• Assist with replies on social media and review platforms