Head Of Operation Service Quality Assurance

Summary
Responsible for establishing good Quality Assurance with a strong control environment in Operation and Claims Directorate

Responsibility

• Ensure good services quality with a strong control environment through the development of policies and procedures
• Implement Anti Fraud Framework in the Directorate
• Formulate policies and procedures to improve Control, Compliance and Efficiency
• Lead the process for Operation Control reviews
• Deliver report on Operation Control framework to management
• Identify control deficiencies action plan and monitor progress implementation
• Collaborate with process owners on addressing control deficiencies
• Collaborate with risk owner and Risk Management department on risk control and risk control mitigation

Requirement

• Experience in doing or monitoring Claims processes minimum for 5 years
• Experience in developing Quality Assurance processes and sampling procedures
• Experience in managing and performing Motor workshop evaluation and audit processes
• Experience with CGISS system will be an advantage
• Excellent communication skills in Bahasa and English
• Good negotiation skill