Housekeeping Section Head - Office Complex

As a Housekeeping Section Head, you will be leading the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve tenant satisfaction and monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Client Details

We are currently representing a diversified business owner in Indonesia

Description

• Verifies that goals are being translated to the team as they relate to guest/tenant tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest/tenant satisfaction results in a timely fashion including all satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Performs other duties, as assigned, to meet business needs.
• Understands the brand's service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies that all team members meet or exceed all hospitality requirements.

Profile

• Bachelor's Degree, in Hospitality Management, Tourism or Marketing.
• 3-5 of experience in luxury Hotel Housekeeping or Front of House Management.
• Presentable, good energy and personal motivation to succeed.
• Experience of working within a luxury Hotel environment at supervisory or manager level where excellent standards and service delivery are required.
• Proven manager with excellent leadership and motivation skills.

Job Offer

• Great career prospects as the growth opportunity in the company is tremendous
• Be a part of a growing & exciting industry

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Oswin Ersyanda on +62 21 2958 8829