It Customer Service Officer

CORE PURPOSE:

Responsible for supporting the Information Technology (IT) team in handling IT end-users / customers by assigning service tickets and handling walks in requests related to all IT related enquiries, troubleshooting problems and providing solutions in order to ensure seamless day-to-day IT services for end-users.

MINIMUM REQUIREMENTS:

Essential:

• Minimum Bachelor’s Degree in Information Technology, Computer Science or other relevant disciplines.
• Minimum 1 years experience in IT services and operations.
• Posses IT provider certifications including Apple Certified Support Professional (ACSP), ITIL v3 and other professional IT products/network services certification in order to trouble-shoot related issues.
• Good written and verbal communication in English and strong interpersonal skills in order to effectively liaise with internal and external parties, particularly IT end-users / customers and vendors.
• Strong organisational and administrative skills, Customer Service skills and understanding the concepts of Customer Service excellence and customer success/excellence, able to understand the end-user needs and translate into IT solutions in order to provide the highest quality of IT services.
• Able to work independently or as part of a team, must be able to work at a fast paced working environment and work well under pressure.
• An understanding of the latest trends and best practices in IT systems.
• Excellent computer literacy (Microsoft Office and Google Suite).

Desirable:

• Knowledge or experience in the education industry, particularly in an international school setting.