Officer, Customer Service

Requirements:

• Bachelor's Degree (S1) from any major
• Fluentin Mandarin and English
• Minimum experience 1 year in marketing or Customer Service

Job Description:

• Providing complete information about the company's products according to the needs of customers, potential customers, and non-customers.
• Maintain the company's image and good name by providing friendly, polite, and professional service.
• Maintain good relations between the company and customers or other interested parties.
• Answering questions related to policies, procedures, and rules applicable in the company.
• Resolve complaints and resolve customer issues to stay loyal.
• Provide explanations in easy-to-understand language to customers who have diverse economic and educational backgrounds.
• Become an intermediary between customers and the company