Job Specifications:
- Executing day to day operational tasks to support the station and team to meet objectives.
- Handle flight operations duties including arrivals, boarding gate and VIP/HCIP monitoring whilst supervising GHA team.
- Handle baggage management: customer feedback, investigations, baggage performance, invoice verification, STPC vendors, transportation.
- Manage adhoc delays, customer feedback and crisis management situations.
- Handle stations admin matter: accountable documents, stationery, office equipment, amenities, invoice verification, work permits, insurance, office rental.
- Generate station reports in relation to individual admin tasks and responsibilities as assigned by Station Manager.
Qualifications and requirements:
- Minimum bachelor's degree from reputable university.
- Fluent in English.
- Must be customer oriented and be able to supervise service partner staff effectively.
- Must be well-versed and conversant in customer handling technique, traffic and cargo operations, procedures, general aviation knowledge, possess a safety/ security mindset.
- Must be proactive and be able to work independently with minimal supervision.
- Must be able to write reports and handle routine correspondence with service partner, airport authorities and customers.
- Must be a team player and willing to go the extra mile to ensure team dynamics and operational excellence.
- Must be willing to work in irregular hours if needed including weekend and public holiday.
- Willing to be placed in Soekarno-Hatta International Airport.