It Infrastructure Senior Manager

Job Descriptions:

• Assist in plan design, hardware implementation, software, network and telephony capabilities;
• Diagnose and resolve hardware, software, network and telephony issues;
• Assist in developing operating, installation, and upgrade procedures for communication systems, hardware, network, security, storage and software;
• Assist in documenting current hardware and network environments, including servers, PCs, IT security and network systems, videoconferencing and telephony;
• Perform Help Desk and desktop support activities, as needed;
• Research, analyze, and assist in developing documentation and new processes and procedures collaboratively with Manager of IT Infrastructure.

Job Requirements:

• Bachelor Degree from IT related major (computer science, information technology) or other relevant major from reputable universities
• At least 8 years full time professional experience supporting the following: network, server, storage, IT security or telephony
• Strong grasp of Microsoft Active Directory administration
• Familiarity to working knowledge of Juniper iOS, MIST AI, network troubleshooting tools like Wire Shark and Putty, strong grasp of TCP/IP concepts, VLANs, Wireless Networking technologies and security, VPN, Identity Access Management, VOIP concepts
• Strong grasp of Windows Server, Linux, Hyperconverged environments and understanding of Hypervisors
• Expert grasp of supporting Windows 10-11, Mac OS, Android and iOS, PC and Mac hardware troubleshooting
• Understanding of virtual and bare metal backup as well as High Availability solutions
• Experience with endpoint, MDE, MDM & MAM packaged solutions such as Microsoft InTune
• Strong ability to troubleshoot Microsoft Office 365, Exchange Online email deliverability issues, anti-spam solutions
• Ability to maintain DNS records, MX records, TXT records, Domain Registrar duties
• Experience with end-point management solutions such as Quest KACE, WSUS, Microsoft SCCM
• Knowledge of and preferred support of SSO and Password Management Applications as well as MFA concepts and FIDO
• Experience supporting conferencing and video conferencing solutions; MS Teams, Skype for Business, Zoom, Cisco WebEx
• Good communication skills and interpersonal skills
• Proficient in English both spoken and written