It Network & Support Staff

Duties & Responsibilities:

• Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions.
• Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security.
• Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices.
• Managing user accounts and access permissions, ensuring data security and compliance with company policies.
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge.
• Monitoring and maintaining IT inventory, including hardware and software licenses.

Requirement:

• Bachelor of Computer Engineering
• At least 2 years experience in IT Network/Helpdesk/Support
• Solid knowledge in network infrastructure (LAN, WAN, Mikrotik)
• Have a strong analysis in troubleshooting (PC, laptop, printer)
• Good knowledge in windows, linux system and MAC OS
• Flexible, hardworking and able to coordinate well
• Willing to work in Wanaherang, Gunung Putri and Pulogadung, Jakarta Timur