It Operation Application Section Head

Job Requirement : 

1. Min 5 years of experience as IT Application Support or relevant
2. Major in IT, Computer Science or equivalent
3. Knowledge in SAP is a must

Job Description : 

1. Provide technical support and monitors enterprise-level application systems.
2. Provides human support for helping the end-user understand how to use the application or system
3. Respond to general questions and trouble tickets in a timely manner.
4. Incident investigation, troubleshooting, escalation to 2nd level and identify potential solutions
5. Ensures the operational processes in a business run smoothly and enables users to conduct their business
6. Monitor response time and processing time for each Incident, Service Request and Change Request.
7. Coordinate with related parties to ensure compliance with SLAs related to Incident ticket
8. Service Requests registered in the ticketing application