AlamatIt's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
General Responsibilities
Manage transformational IT projects such as organizational process and system improvement, multi-country implementation, cost optimization, company-wide IT asset offloading, etc. Maintain effective communication and working relationships with various stakeholders and peers on the project performance.
Collect feedback from stakeholders to identify potential improvements in the Information Technology context.
Provide recommendations to the development of processes & tools across departments.
Prepare and implement monthly PDCA/ improvement ideas.
Deliver effective presentations of assessment findings & recommendations to high-level management.
Work with internal stakeholders ( IT operations, IT Service management and Portfolio & IT infrastructure) on incidents, problems and changes/projects and take them to logical conclusions whilst partnering with our business partner / vendors.
Consult and contribute to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommend solutions.
Specialized Responsibilities
Identify the current state of ITIL-related processes & procedures, and facilitate the implementation of all necessary improvements.
Document simple, concise and targeted communication to be shared with business, external partners, based on the impact assessment.
Plan, control and monitor the activities of the Managed service vendor team to ensure that their performance is optimized and targets and standards are adhered to.
Monitor managed service vendor performance targets to ensure adherence and review and measure targets.
Monitor, moderate, and create process documents and regularly check for adherence to these processes through a regular review with the Managed service vendor.
Monitor and moderate the knowledge base articles
Play a proactive role in defining targets and service levels to ensure that they meet the needs of the customer and the business
Requirements
General Requirements
Strong educational background with a minimum of Bachelor’s degree from a well-known and accredited university.
3 years of experience as an IT Business Analyst or 5 years as Service Desk Analyst or IT Operations or IT Infrastructure.
Must have a mix of technical IT knowledge and general business knowledge to locate business problems and potential solutions.
Excellent command of spoken and written English and Bahasa Indonesia and the ability to work across multiple countries.
Strong presentation and communication skills to deliver findings and recommendations.
Specialized Requirements
Solid knowledge of ITSM/ITIL frameworks or other relevant frameworks/ standards.
Must be familiar with the technology and the business implication of technology
Strong experience in reviewing and optimizing the business & IT operational processes.
Understanding of general Service Management concepts such as SLA, KPI, timeline, team scheduling, etc, and ability to apply these skills to practical level / operations.
Experience in ITSM tool administration.
Exceptional documentation skills and attention to detail for documentation (document versioning & storage, processes/procedures/ policy documentation, cash flow documentation, etc.)
Having knowledge of general financial management, financial reporting, and analysis, cost planning/ allocation/ controlling, and cost forecasting is a plus.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
