Knowledge Management System Supervisor - Spx Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

1. Minimal pendidikan D3 atau sederajat dari seluruh jurusan
2. Memiliki pengalaman minimal 1 tahun di posisi serupa sebagai Team Leader dan/atau Customer Service
3. Mahir dalam berbahasa inggris secara lisan dan tulisan
4. Memiliki kemampuan di bidang copywriting 
5. Terbiasa menggunakan Google Site dan HTML menjadi nilai tambahan
6. Memahami Microsoft Office (Word, Excel, dan Powerpoint)
7. Kemampuan menganalisis dan memperhatikan detail pekerjaan
8. Memiliki kemampuan leadership dan bernegosiasi