Merchant Training Specialist

Job Responsibilities:

• Conduct online and offline training for merchants according to the training plan, ensure training quality, and be responsible for training satisfaction
• Assist in developing courses to develop the growth of merchants
• Responsible for training project operations to understand the pain points of merchants, explore training needs, implement during training, conduct closed-loop inspections after training, and continuously iterate learning and training projects
• Responsible for selecting internal and external cooperation resources, enriching the lecturer resource library

Job Requirements:

• Ability to communicate in English
• Having training experience, preferably both online and offline, with at least 1 year of experience, preferably in e-commerce or live streaming
• Able to deeply understand the pain points of merchant operations, accurately identify training needs and priorities
• Excellent communication and coordination skills, responsible for training satisfaction