Monitoring Helpdesk

Qualifications ;

1. Bachelor’s degree (or equivalent) in Computer Science.
2. Have a good knowledge of basic network concepts.
3. Having a good knowledge of hardware, software, and server system.
4. Have experience in handling network and computer troubleshooting.
5. Have a good knowledge of Linux.
6. Able to shifting of work.

Job Descriptions ;

1. As a first layer, you will be serving requests, questions, and complaints from customers.
2. Monitoring the application system of web-based and desktop based.
3. Monitoring the traffic of the network.
4. Monitoring and handling problems related to the fraud detection system and periodic tasks.
5. Troubleshooting pc/laptop, system, and network.