Alamat
Bentuk pekerjaan
GajiAs Move Coordinator/Customer Service Representative you are responsible for the successful coordination of our clients' international door-to-door removal. Located at the interface of Sales and Operations, as well as internal and external stakeholders, this exciting client-facing role brings plenty of opportunities for personal and professional growth.
- Communicating with customers via email, phone, chat to ensure utmost client satisfaction by displaying great customer care; setting and meeting expectations and regularly updating on the status of international removals incl. overall timeline, next steps etc.
- Planning, arranging and coordinating (managing) the international door-to-door removal process
- Preparing, collecting, checking, and consulting on export and import documentation
- Logistics coordination with shipping lines, airlines, operational teams, customs clearance agent and your counterparts: AGS colleagues in 100 countries and partners around the world.
- Identifying and proactively addressing/avoiding potential issues and risks including resolving client complaints
Profile/Requirements:
- MANDATORY! Very fluent in English, both verbal and written. English is the daily working language (only applications in English are considered for this role).
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills with the ability to clearly communicate and work effectively across teams and with a variety of people both inside and outside the organization.
- Ability to multi-task, prioritize and to meet tight deadlines. Ability to work under pressure with good personal organization skills.
- Very good administrative skills with high standards of accuracy, quality, and attention to detail
- Quick learner with eagerness and motivation for personal and professional growth.
- Minimum 2 years working experience in a client facing role
- Willing to be placed in Pondok Ungu, Medan Satria, Bekasi
- S1/Bachelor Degree with a minimum GPA of 3.00
- 23-30 years old.
