Operation Associate Manager (Wilio)

Key Responsibilities:

• Oversee multiple retail stores within the Jakarta area, ensuring smooth operations and adherence to company standards. 
• Develop and implement strategic plans to drive sales growth and achieve revenue targets. 
• Monitor and analyze store performance, identifying areas for improvement and implementing corrective measures. 
• Train, motivate, and support store managers and staff, fostering a culture of excellence and customer-centricity. 
• Conduct regular store visits to assess compliance with operational procedures, visual merchandising standards, and customer service protocols. 
• Collaborate with various departments, such as marketing and HR, to execute promotional campaigns, staffing plans, and employee training initiatives. 
• Stay updated on market trends, competitor activities, and customer preferences, providing valuable insights to inform business strategies. 
• Ensure compliance with company policies, procedures, and legal regulations across all store locations. 
• Prepare and present reports on store performance, sales forecasts, and operational metrics to senior management. 

Requirements:

• The Successful Applicant Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent work experience). 
• Proven experience as an Area Manager or similar role in the retail industry, with a track record of achieving sales targets and driving operational excellence. 
• Strong leadership and managerial skills, with the ability to motivate and inspire a team. 
• Excellent analytical and problem-solving abilities, with a data-driven mindset. 
• Exceptional communication and interpersonal skills to effectively interact with staff, customers, and senior management. 
• Knowledge of retail operations, visual merchandising, and inventory management best practices. 
• Familiarity with retail software systems and proficiency in Microsoft Office Suite. 
• Willingness to travel regularly within the Jakarta area.